A to Z Guide

A

Accessible Parking

Accessible parking is available in a number of lots near CONSOL Energy Center. These lots include the East Lot, North Lot, South Lot and West Lot. Designated spaces are available for vehicles displaying a current state-issued disability placard or license plate. These accessible spaces are filled on a first come, first served basis, so please plan accordingly. Additionally, accessible parking is available in the parking garage attached to CONSOL Energy Center with the following conditions:

  • For Pittsburgh Penguins hockey games: Accessible parking in the garage is reserved for suite holders and loge box season ticket holders.
  • For all other events: Accessible and general parking in the garage will vary from event to event, based upon availability. For specific event availability, please call 412-642-1800 or through the PA Relay Service at 7-1-1.

The accessible drop-off location for CONSOL Energy Center is located on Fifth Avenue near the American Eagle Gate at the southwest corner of CONSOL Energy Center.

For more information regarding accessibility accommodations, please click here.

Accessible Seating

Accessible seating is available on all seating levels of CONSOL Energy Center. Seating locations vary depending upon the event. When ordering accessible tickets, it is important to indicate what type of accessible seat you require, so that we can properly assist you.

To purchase accessible seating:

  • Visit www.ticketmaster.com, select your event, click on the "Request Accessible Seating" icon
  • Call Ticketmaster at 800-745-3000, or through the PA Relay Service at 7-1-1, follow the instructions to request your event, press the 9 key for accessible seating.
  • Visit a Ticketmaster Retail Outlet and request accessible seats
  • The Dick's Sporting Goods Box Office at CONSOL Energy Center also sells accessible seating. Please visit our ticket information page for hours and more information. For questions/concerns about accessible seating, please contact Guest Services.
  • For accessible seat locations, please view the seating chart on the individual event pages.

For more information regarding accessibility accommodations, please click here.

Address and Phone Number

CONSOL Energy Center
1001 Fifth Avenue
Pittsburgh, PA 15219
412-642-1800

Alcohol

Guests of CONSOL Energy Center must be 21 years of age or older to purchase and/or consume alcoholic beverages. ARAMARK reserves the right to check proof of legal drinking age.

There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors.

For Pittsburgh Penguins games, all alcohol sales within the arena will conclude at the beginning of the third period. Individual concerts and events are determined on a show to show basis.

ARAMARK has the right to discontinue the sale of alcohol at anytime during an event. 

Anniversary Announcements

See special announcements

Assistive Listening Devices

Assistive Listening Devices are available for guests with hearing disabilities at all CONSOL Energy Center events. To obtain an Assistive Listening Device, please visit our Guest Service location just outside section 104. Guests will be required to leave valid picture identification or credit card as collateral for the device.

For more information regarding accessibility accommodations, please click here.

ATM Machines

First Niagara ATMs are available for the convenience of all patrons in the Trib Total Media Lobby across from the Dick's Sporting Goods Box Office, near Section 118 and near Section 229. PNC ATMs are available on the PNC Legends Level for suite ticket holders only.

Autographs

CONSOL Energy Center does not support solicitation of autographs of any kind on CONSOL Energy Center property. CONSOL Energy Center also cannot accept autograph/photograph requests by mail. 

Automotive Assistance Program

AAA will have a “Puck Truck” at all Penguins home games. The “Puck Truck” is available to assist patrons that have trouble with their vehicles in CONSOL Energy Center lots only. Fans can call 1-800-AAA-HELP after the start of the third period. 

B

Baby Changing Stations

Baby changing stations are available in all restrooms on all seating levels.

Backstage Passes

CONSOL Energy Center does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management on a show-by-show basis. 

Bags, Backpacks and Purses

For security purposes, only small personal bags (purses, baby or diaper bags, etc) will be permitted inside CONSOL Energy Center and all items are subject to searches upon entrance.

Large bags, coolers, backpacks and sealed packages (including gifts for performers and or athletes) of any kind are not permitted. 

Banners and Signs

Banners and signs are permitted for most events, providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They cannot be hung or fastened anywhere in the building or in any way obstruct another guest’s view or building signage

Binoculars

Binoculars and their cases are permitted for most events. All items are subject to searches upon arrival. 

Birthday Announcements

See special announcements

Bottles and Cans

No bottles, cans or coolers are permitted inside CONSOL Energy Center.

Box Office

Tickets are available for purchase at the Dick's Sporting Goods Box Office. Located in the CONSOL Energy Center lobby, the Box Office is accessible through the Trib Total Media Entrance at the corner of Centre Avenue and Washington Place.

The Box Office is open Monday through Friday from 10:00 AM to 6:00 PM, Saturday 10:00 AM to 4:00 PM and is closed on Sundays, with exception of event days.

On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.

Bus Parking

Parking is available for buses transporting groups to CONSOL Energy Center. For more information, please contact the Group Sales Department at 412-804-7904.

C

Cameras

Cameras are permitted into CONSOL Energy Center for Pittsburgh Penguins hockey games and most events. If allowed, CONSOL Energy Center allows only small personal still-cameras equipped with 3 inch lens or smaller. Cameras with detachable lenses or flashes are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building.

For all other events, camera policies will vary. For further information, please visit the individual event page closer to the event date.

Cell Phones

Use of cell phones in CONSOL Energy Center is permitted, as long as it does not disturb other fans in the area or interfere with their ability to enjoy the event.

Children’s Ticketing Policy

For most events, children under the age of two are not required to have a ticket. However, should you wish for your child to have their own seat, a ticket is required. Shows intended for a younger audience (i.e., Sesame Street Live, The Wiggles) require that children who have celebrated their first birthday have a ticket. Please check each event individually for age requirements.

Children under the age of 2 do not require a ticket to attend a Pittsburgh Penguins home game provided they sit on the lap of an adult throughout the game. Any child who has celebrated their 2nd birthday will need a ticket to enter the building.

Comments

Comments, concerns or questions can be submitted by emailing info@consolenergycenter.com

Concessions

Concessions provided by ARAMARK are available for purchase at CONSOL Energy Center. For more information, please click here.

Credit Cards

VISA, Discover, Mastercard and American Express credit cards are accepted at all merchandise and concession stands. 

Customer Service

At all CONSOL Energy Center events, customer service is available in the Guest Services room, located behind Section 104 on the FedEx level. For select events, 3 other kiosks will be available throughout the building.

D

Designated Drivers

Guests of legal drinking age who hold a valid driver’s license and wish to sign up to be a designated driver, may stop by the Designated Drivers booth during Pittsburgh Penguins games. In return for safe and sober transportation of their group from CONSOL Energy Center, the designated driver will receive a coupon redeemable for a complimentary soft drink during the game.

Designated Drop-Off / Pick-Up

Guests may utilize any of the three main gates of CONSOL Energy Center as a temporary drop-off / pick-up location.

Directions

Click here for directions to CONSOL Energy Center. 

Donation Request

All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised.

Please send your request by email to info@consolenergycenter.com, mail to the address below or fax to: 412-804-7980


Alyssa Blumling
Assistant Marketing Manager
1001 Fifth Avenue
Pittsburgh, PA 15219 

Doors Open

Doors generally open one (1) hour prior to the start of an event at CONSOL Energy Center, including Pittsburgh Penguins games. Please check the individual event page for further information. CONSOL Energy Center has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

E

Elevators

There are 8 elevators for guests to use throughout the building. Guests will have elevator access available from all main entrances.

Emergency Evacuation

In the event of an emergency, CONSOL Energy Center staff will utilize the public address (PA) system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

Employment Opportunities

Employment information for CONSOL Energy Center is posted on the Employment Opportunities page when available.

Entrances and Exits

There are 4 points of entry into CONSOL Energy Center: American Eagle Gate (Fifth Avenue and Washington Place), Trib Total Media Gate (Centre Avenue Lower Entrance), Verizon Gate (Centre Avenue Upper Entrance), and private parking garage entrance for suite ticket holders for Pittsburgh Penguins games.

Escalators

12 escalators are located throughout the building and lead to all seating levels of CONSOL Energy Center.

Email Updates

CONSOL Energy Center email updates send fans presale opportunities, onsale announcements, special offers and contests. Click here to sign up.

F

Facebook

"Like" CONSOL Energy Center on Facebook for all the latest news and exclusive giveaways!

Family Fun Packs

CONSOL Energy Center offers Family Fun Packs for select family shows. With the discounted ticket package, guests may purchase four tickets to an event along with concession value. Please visit the individual event pages to check for availability.

Family Restrooms

Family restrooms are available on both levels of CONSOL Energy Center near the following seating sections:

  • FedEx Level - 108, 115, 121
  • PNC Legends Level Suites - 13, 44
  • 84 Lumber Level - 213, 225

Fan Courtesy Policy

CONSOL Energy Center is committed to exceeding the expectations of every guest by delivering the best sports and entertainment experience with quality guest service and exceptional value at a world-class venue.

As a means of creating a safe, comfortable and enjoyable experience for all guests, CONSOL Energy Center asks for your assistance and compliance with the following:

  • Abusive or foul language and obscene gestures directed towards other guests, arena employees, players, coaches, performers or officials.
  • Clothing containing offensive language or indecent graphics.
  • Intoxication or other signs of impairment related to alcohol or drug consumption.
  • Smoking, except in designated areas located outside the arena.
  • Banners or signs that obstruct the view of guests, obscure advertising or impede the operations of CONSOL Energy Center, contain objectionable subject matter or are commercial in nature. CONSOL Energy Center reserves the right to remove any banner or signage at any time.
  • Prohibited entry items such as containers, food and beverage, air horns, weapons and laser pointers.
  • Guests entering or attempting to enter restricted areas without proper authorization or credentials.
  • Throwing objects, either within the seating section or onto the ice or event performance area.
  • Guest who are disruptive to the event presentation, performance or game.
  • Guests encountering difficulties and concerns are urged to contact CONSOL Energy Center staff immediately.

Guests not abiding by this Fan Courtesy Policy are subject to ejection from CONSOL Energy Center and in some cases subject to criminal prosecution.

First Aid

There are two (2) UPMC First Aid Stations, one on each level of CONSOL Energy Center. UPMC First Aid is located adjacent to the Guest Services room near Section 104 and behind the concession stand at Section 232.

Food and Beverage

No food or beverages of any kind are permitted to be brought into CONSOL Energy Center. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. For more information, click here. Patrons requesting to bring in outside food or beverage due to health conditions should contact customer service in advance at info@consolenergycenter.com.
Pennsylvania State Law prohibits the sale of alcohol to all persons under the age of 21. Guests are required to show proper identification and proof of age when purchasing alcoholic beverages.  

G

Gift Certificates

Gift certificates that are valid at all CONSOL Energy Center concession and merchandise locations may be purchased at PensGear. Please call 412-553-8553 for more information.

Gifts

Gifts for performers are occasionally permitted and accepted at CONSOL Energy Center. This is determined on a show-by-show basis.

Group Ticket Sales

CONSOL Energy Center and the Pittsburgh Penguins offer group ticket sales to most events and Penguins games. Please contact the following to make arrangements for group ticket discounts and information.

CONSOL Energy Center events: For information on group rates and availability, please contact the CONSOL Energy Center Group Sales Department at 412-804-7904 or email groupsales@consolenergycenter.com. For more information visit Group Sales.

Pittsburgh Penguins hockey games: For information on bringing 20 or more fans to a regular season home game or to be placed on the Penguins group mailing list, please call 412-255-1922 or email grouptickets@pittsburghpenguins.com

Guest Services

At most CONSOL Energy Center events, Guest Service locations are available on all seating levels.

Guest Services Texting

Your satisfaction is our ultimate goal! To contact Guest Services with an issue during an event, text GOAL along with your location and issue to 69050 for assistance. Message and data rates may apply.

H

Hotels

Fans can choose from a various downtown hotel accommodations when attending events at CONSOL Energy Center. For a complete list of hotels in the surrounding area, please visit Where to Stay.

I

Internships

CONSOL Energy Center offers internships for academic and nonacademic credit. For more information on internship opportunities, please visit Job Opportunities.

J

Jobs

Employment information for CONSOL Energy Center is posted on the Job Opportunities page when available.

K

TAG-A-KID

In the event a parent and child might get separated at a CONSOL Energy Center event, parents can register their child with the Tag-A-Kid program. A wristband with the parent’s seat location and contact number will be given to the child. Registration is available at Guest Services, located near Section 104.

L

Lost and Found

If an item is lost or found during an event please see Guest Services, located near Section 104. Guests inquiring about lost items after an event should call 412-804-7903 and leave a detailed description of the lost item. If the item has been found we will contact you during normal business hours. Items lost at events are held in storage for thirty (30) days and then either disposed of or donated to an appropriate charity.

Lost or Stolen Tickets

For non hockey events, please contact the Box Office at 412-642-1800 for information regarding lost or stolen tickets.

For Pittsburgh Penguins hockey games, tickets that are lost, destroyed or inaccessible will be subject to a five (5) dollar reprinting fee. In the event that a ticket is reprinted, the bar code on the original ticket will be voided. To have a replacement ticket issued, please call the Penguins Customer Service Department at 412-642-1842. Only tickets purchased through the Pittsburgh Penguins office as part of a Full or Half Season Plan are eligible for reprints. The Penguins cannot reprint any tickets purchased through Ticketmaster or acquired through any other means. 

Lottery System

The Dick's Sporting Goods Box Office at CONSOL Energy Center will use a lottery system for all major on-sales. 45 minutes prior to tickets going on sale, each customer will receive a numbered ticket. Once all customers are given a ticket, one will be selected to draw the "winning" lottery number. The person with the number drawn will be the first person in line to purchase tickets. All customers arriving after the lottery will be placed at the back of the line.

M

Meet and Greet Passes

CONSOL Energy Center does not issue or sell meet and greet passes to events. Backstage access is strictly limited and is arranged by tour management.

Merchandise

PensGear, the official team store of the Pittsburgh Penguins, is located in the main lobby of CONSOL Energy Center. The entrance for the store is in the Trib Total Media Gate, at the intersection of Centre Avenue and Washington Place.

For merchandise availability and store hours, please call 412-553-8553.

Additionally, Penguins merchandise may be purchased online at www.teampittsburghgear.com.

For most non-hockey events, portable merchandise stands are available throughout CONSOL Energy Center. These merchandise stands do accept most major credit cards and cash. 

N

News

CONSOL Energy Center email updates send fans presale opportunities, onsale announcements, special offers and contests. Click here to sign up.

O

Operator

For further information about events at CONSOL Energy Center, please contact the CONSOL Energy Center operator at 412-642-1800.

P

Parent's Room

There is no parent's room available at CONSOL Energy Center. A list of restaurants located near the arena may be found here.

Parking

For more information on parking for CONSOL Energy Center events and Pittsburgh Penguins games, please click here.

To check if pre-sold parking is available for your event, click here.

Party Suites

For more information regarding party suite rental, please click here.

Pay Phones

Pay phones are not available in CONSOL Energy Center. In case of an emergency, local phone calls may be made using the courtesy phones at Guest Services behind section 104.

PensGear

PensGear, the official team store of the Pittsburgh Penguins, is located in the main lobby of CONSOL Energy Center. The entrance for the store is in the Trib Total Media Gate, at the intersection of Centre Avenue and Washington Place.

For merchandise availability and store hours, please call 412-553-8553.

Pittsburgh Penguins

CONSOL Energy Center is home to the Pittsburgh Penguins. For more information, please visit www.pittsburghpenguins.com

Presales

Certain events at CONSOL Energy Center offer presales to our email club members. Click here to sign up.

Prohibited Items

No bags, back packs, air horns, cooler (hard/soft sided), thermoses, large purses, cans, bottles, flasks, alcoholic beverages, laser pointer, video or audio recording devices, professional cameras/lens, tripods, banners or signs on poles, weapons or any other items deemed dangerous and/or inappropriate.

Small purses, camera cases, binocular cases and diaper bags will be permitted, however, all items that do not pass security must be returned to vehicles.

Public Transportation

For information regarding public transportation to CONSOL Energy Center, please click here.

Q

Questions

For general questions please email info@consolenergycenter.com or call 412-642-1800.

R

Re-Entry Policy

Exit and re-entry is not permitted at CONSOL Energy Center.

S

Scalping/ Ticket Reselling

Guests may not re-sell tickets at any price on CONSOL Energy Center property. To avoid issues with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from an authorized Ticketmaster outlet or CONSOL Energy Center Box Office.

Season Tickets

For information on Pittsburgh Penguins season tickets please click here.

Seating Maps

To locate your seating location within CONSOL Energy Center, please view the Seating Chart or check the individual event pages.

Security

In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing unauthorized and prohibited items into the arena.

Service Animals

Service animals that are specifically trained to provide assistance to an individual with a disability are welcome in CONSOL Energy Center. All service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle.

Smoking

Smoking is not permitted anywhere in CONSOL Energy Center for the safety and consideration of all guests. Exit and re-entry into the building is not permitted.

Solicitation

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on CONSOL Energy Center property without proper authorization from management.

Special Announcements

Birthday and anniversary messages can be displayed at Pittsburgh Penguins hockey games only. A twenty dollar ($20) donation is required to the Pittsburgh Penguins Foundation. To have a special announcement displayed click here. All requests must be placed at least forty eight (48) hours prior to each game.

Special Events

For more information to book a special event at CONSOL Energy Center, please here click here.

Strollers

Strollers are allowed into CONSOL Energy Center. Fold up strollers are preferred due to limited storage space. CONSOL Energy Center does not provide any areas for secure drop off of any personal items.

Suites

For information about purchasing suites for Pittsburgh Penguins hockey games and other events, please contact the Penguins Premium Seating Department at 412-642-1886 or email.

T

Taxi

Need a taxi after an event? Visit outside the Verizon Gate or call 412-321-8100.

Ticketmaster

For more information regarding Ticketmaster and ticket sales of CONSOL Energy Center events, please visit ticketmaster.com.

Tours

Please click here for CONSOL Energy Center tours.

Twitter

Follow CONSOL Energy Center on Twitter for all the latest news and exclusive giveaways!

U

Umbrellas

Compact umbrellas are permitted into CONSOL Energy Center. We ask that umbrellas are able to be placed in small purses or hand bags. All items are subject to searches upon arrivals. Please note this is subject to change the day of the event.

V

Video Cameras

Use of video or audio recording equipment is strictly prohibited. CONSOL Energy Center reserves the right to confiscate any tape or film and remove the patron from the building.

W

Water Bottles

No food or beverages of any kind are permitted to be brought into CONSOL Energy Center. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. Patrons requesting to bring in outside food or beverage due to health conditions should guest customer service in advance at info@consolenergycenter.com.

Wheelchairs

A limited number of wheelchairs are available for transporting guests that are disabled to their seating location. Guests can be transported from the gates to their seats. If a wheelchair is needed for the duration of the event, guests must supply their own wheelchairs. Wheelchairs cannot be reserved in advance.

Upon arrival, guests can arrange for a wheelchair at any entrance of CONSOL Energy Center. Please see a CONSOL Energy Center employee to assist with wheelchair transportation.

Will Call

Tickets ordered or prepaid can be picked up at the Dick's Sporting Goods Box Office at CONSOL Energy Center Box Office, located in the lobby. Will Call windows open one hour prior to events and patrons must present valid photo identification when picking up tickets.

Y

Youth Ticket Pricing

Select events at CONSOL Energy Center offer discounted youth ticket pricing. For availability and rates, please check the individual events page

Z

Zip Code Restrictions

Occasionally a CONSOL Energy Center show promoter, in conjunction with Ticketmaster, may elect to restrict presale and day of on sale ticket purchases based on zip code billing addresses in the Pittsburgh metropolitan area (including western Ohio, northern West Virginia and western Maryland). Please check individual event pages for more information.

Close